FAQs

We hope we can answer your questions below, but if not, feel free to contact us
at support@paradisearoma.com

General

All orders ship within one business day via USPS from our farms in California.

Orders typically take 2-4 business days to be delivered.

Tracking information is provided via email upon shipment of your order from support@paradisearoma.com

When you sign up for our subscription, we'll make sure you receive a fresh new batch of eucalyptus every month – without you having to lift a finger!

By default, we send deliveries every month, but you can adjust the frequency anytime.

You can pause or cancel your subscription yourself through your online account in the website footer or menu.

Need help? Email us at support@paradisearoma.com – we're always here!

Don't worry, cancelling your subscription is easy!

You can head to our subscription center in the website header or email us directly.

You may cancel anytime before your next order ships.

We’ll also notify you before each shipment so there are no surprises.

Once you place an order, we carefully pick, pack, and ship it as quickly as possible.

You’ll receive tracking information with a link to the carrier’s website, where you can sign up for text or email updates.

Please email us here as soon as possible with your request.

We ship quickly, so the sooner you contact us, the better!

Please email us here as soon as possible to request an order change or cancellation.

We process orders fast, so contacting us quickly helps!

We accept all major credit cards (VISA, MasterCard, AMEX), Apple Pay, Google Pay, and Shop Pay.

Eucalyptus

To keep your eucalyptus fresh, we include a hydration pack in each bundle and ship via expedited methods.

This ensures maximum freshness upon arrival. For best results, open the package promptly upon delivery and enjoy the invigorating aroma!

We've got everything you need covered in your eucalyptus bundle! Along with instructions, we've included a twine ribbon for easy tying to your shower head.

But if you prefer, we've also included an adhesive hook for even more flexibility. So, just sit back, relax, and bask in the spa-like experience of eucalyptus in your own shower!

Your eucalyptus is freshest within the first two weeks and can last up to a month in the shower. Replace it weekly or monthly as desired.

After use, repurpose your eucalyptus as a beautiful vase decoration instead of tossing it out. Enjoy the benefits of eucalyptus in your shower and beyond!

We’re sorry to hear that your eucalyptus bundle didn’t arrive in its best condition. Weather and shipping conditions can take a beating on our delicate product.

Please reach out to our customer service team, and include a photo of the bundle & packaging.

We’ll be happy to assist with a replacement or refund to make sure you’re satisfied with your experience!

Shower Mist

Simply spritz 2-3 sprays of the mist in a running hot shower.

Let the steam diffuse the eucalyptus aroma, creating a refreshing, spa-like experience as you breathe deeply and relax.

If you prefer a stronger scent, feel free to add an extra spritz or two.

Eucalyptus oil may help with respiratory allergies by clearing airways.

However, if you're allergic to eucalyptus or essential oils, we recommend consulting your healthcare provider before use.

Eucalyptus oil is strong, so we advise using the mist with caution around children and pets.

Always ensure proper ventilation when using the product.

Yes! Our mist works great as a room freshener, on bedding, in a essential oil diffuser or in your car for a refreshing scent.

Just avoid spraying directly onto surfaces that may stain.

We apologize for any inconvenience caused by a damaged bottle!

Contact our customer service team, include a photo of the dented and leaked bottle, and we’ll ensure a quick replacement or refund.

We’re here to help make things right!