Shipping policy
Shipping Policy
At Paradise Aroma, freshness is our top priority. Our eucalyptus and lavender bundles are hand-harvested and perishable, so our shipping practices are carefully structured to ensure your order arrives in the best possible condition.
๐ฟ Processing Times
Please allow 1โ2 business days (Monday through Friday) for us to process and prepare your order for shipment.
- All orders are shipped with a tracking number
- An expedited shipping option is available at checkout
- Once your order ships, you will receive a shipping confirmation with tracking details via email or SMS
Processing time does not include transit time.
๐ฆ Shipping Schedule
To protect product freshness, we ship orders on Mondays, Tuesdays, and Wednesdays, with the following guidelines:
-
Monday & Tuesday:
Orders may ship to all eligible U.S. destinations based on the shipping method. -
Wednesday:
Orders will ship only to destinations with an estimated transit time of two (2) business days or less, as provided by the carrier. This helps prevent packages from sitting at carrier facilities over the weekend, which may affect freshness.
We do not ship on Thursdays, Fridays, weekends, or federal holidays.
Shipping eligibility on Wednesdays is determined by carrier-provided transit estimates and may vary by destination.
๐ Transit Times (Estimates)
United States ๐บ๐ธ
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 3โ5 Business Days |
| Express Shipping | 1โ3 Business Days |
Transit times are estimates only, begin once the carrier receives the package, and are not guaranteed.
๐ Carriers
Paradise Aroma ships using the following carriers and services, based on availability and destination:
- UPS Ground Service
- UPS 3 Day Select
- FedEx Ground Service
- FedEx Home Delivery
๐ Order Tracking
Once your order ships, you can track it [here] using your tracking number or order number.
โ ๏ธ Delivery & Carrier Responsibility
Once a package is in the carrierโs possession, delivery timing and handling are the responsibility of the carrier. Paradise Aroma is not responsible for delays caused by:
- Weather conditions or natural events
- Carrier operational delays
- Incorrect or incomplete shipping addresses provided at checkout
- Delays related to high shipping volumes or service disruptions
Shipping delays do not automatically qualify an order for a refund due to the perishable nature of our products.
๐ฑ Perishable Product Disclaimer
Because our products are natural and perishable, variations in appearance, moisture, and scent may occur during transit. While we take every precaution to package orders properly, transit conditions are outside of our control.
If your order arrives damaged, incorrect, or dried out beyond normal expectations for transit, please refer to our Return & Refund Policy for assistance.
๐ Weather Disclaimer
Extreme weather conditions, including heat waves or cold temperatures, may affect products during transit. Paradise Aroma is not responsible for weather-related impacts or carrier delays once an order has shipped.
๐ Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout. Orders shipped to an incorrect or incomplete address due to customer error are not eligible for replacement or refund.
๐ Customer Service
If you have any questions regarding shipping, processing times, or order status, please contact us at:
๐ง support@paradisearoma.com
Weโre always happy to help ๐ฟ